Surprises me that this happened, given that their call center is in India and most of their reps speak hardly any English. Most of my conversations are 90% spelling and repeating what I said 400x. It's not as bad as Equifax though....
If it really happened the way you describe, file a complaint with the Executive Office and note the person you spoke to and the date. They record all of their calls, so at the very least she'll get fired.
