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Valued Contributor
Posts: 3,008
Registered: ‎12-14-2014

Ritz Carlton New policy.

 This was brought to my attention when I made a reservation.  The customer service representative informed me that their new policy is you have up to  seven days prior  without being charged any penalty.      

 

 

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Super Contributor
Posts: 14,624
Registered: ‎11-11-2014

Re: Ritz Carlton New policy.

[ Edited ]

This is good to know as I am going to be staying in the one on Central Park and may have to cancel and rebook because other things coming up...  Thanks for sharing.

Moderator
Posts: 8,186
Registered: ‎06-20-2015

Re: Ritz Carlton New policy.

Wow... that's brutal.

 

I wonder if they allow you to make changes during the seven-day window, i.e. push out the check-in date?

Community Leader
Super Contributor
Posts: 13,710
Registered: ‎04-16-2014

Re: Ritz Carlton New policy.

Ya 7 day advance cancellation is brutal.. I know Marriott recently changed to two day notice I believe... 7 days is really advance IMO for hotels

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Posts: 1,173
Registered: ‎09-22-2013

Re: Ritz Carlton New policy.

Man that's some bull smh....

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Moderator
Posts: 10,071
Registered: ‎01-15-2009

Re: Ritz Carlton New policy.

I know this sounds brutal, but with Marriott, to me this isn't a HUGE deal. There is a workaround that I've found... just modify your reservation if you absolutely HAVE to cancel.. just modify your reservation to a week out into the future or more from the present time and then cancel it. It's always worked for me if I've had to make last minute cancellations. Never had the hotel call me or get dinged by it by Marriott. They may not love it, I don't know. 

 

Say you've made a reservation for July 15th.. want to cancel now? You can't with current policy. Change to August 15th, and now you can cancel it easily with no issues. 

Super Contributor
Posts: 5,955
Registered: ‎06-05-2013

Re: Ritz Carlton New policy.


Kenny wrote:

I know this sounds brutal, but with Marriott, to me this isn't a HUGE deal. There is a workaround that I've found... just modify your reservation if you absolutely HAVE to cancel.. just modify your reservation to a week out into the future or more from the present time and then cancel it. It's always worked for me if I've had to make last minute cancellations. Never had the hotel call me or get dinged by it by Marriott. They may not love it, I don't know. 

 

Say you've made a reservation for July 15th.. want to cancel now? You can't with current policy. Change to August 15th, and now you can cancel it easily with no issues. 


Interesting solution. I'm sure they will eventually close that loophole. 7 days out is rather absurd though. People normally pay higher rates to have the ability to cancel. Sadly Hilton just jumped on board and is copying marriott so this is likely to be the new norm until consumers send these companies a message of their displeasure. I would imagine this really hurts businesses where they are constantly moving teams around and may have to shift a team from one location to another at the last minute. I could understand 24 hours notice but 7 days is just silly. 

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Community Leader
Super Contributor
Posts: 14,624
Registered: ‎11-11-2014

Re: Ritz Carlton New policy.


Kenny wrote:

I know this sounds brutal, but with Marriott, to me this isn't a HUGE deal. There is a workaround that I've found... just modify your reservation if you absolutely HAVE to cancel.. just modify your reservation to a week out into the future or more from the present time and then cancel it. It's always worked for me if I've had to make last minute cancellations. Never had the hotel call me or get dinged by it by Marriott. They may not love it, I don't know. 

 

Say you've made a reservation for July 15th.. want to cancel now? You can't with current policy. Change to August 15th, and now you can cancel it easily with no issues. 


This worked.  Thanks.

Highlighted
Moderator
Posts: 10,071
Registered: ‎01-15-2009

Re: Ritz Carlton New policy.

Eh, I doubt they'll close the "loophole" as everyone needs to have the ability to modify their reservations when they actually do need to change their plans.
Valued Contributor
Posts: 3,008
Registered: ‎12-14-2014

Re: Ritz Carlton New policy.

   Let me add a little bit more information that I found out over the weekend when I stayed at the Ritz Carlton Lake Oconee.  I was speaking with the supervisor in the club lounge and he informed me that they have a new policy  in place or will be implemented in a future date but what it is if you have more than four in your party each person after that will be charge $75 a day to access the club lounge. 

When you help yourself, you feel good. But when you help somebody else get back on their feet, it’s a high that no chemical drug can ever match. It’s the greatest high in the world. It’s addictive, it’s contagious, and the world needs more of it.

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