08-05-2012 09:01 PM
I was supposed get the cable buried on Saturday and then on Sunday from 10am to 12pm your were supposed to come and setup my Internet. I waited home all day Saturday and no one came and I finally called and spoke with a CSR who promised me I would have internet service on Sunday. No one showed up at my home till 4pm and the installer told me the cable was not installed and I would have to wait till Aug 10th. I received an email saying my service would be installed on Aug 12, now over 2 weeks since I paid for the service.
If anyone here works for Time Warner in San Antonio or Time Warner corporate and can help me please PM me.
08-07-2012 08:49 PM
Welcome to the world of cable. I have comcast in south florida...it's absolutely terrible. I have cox service when I'm at school in gainesville...also terrible. haha.
08-10-2012 02:37 PM
They were supposed to come today and lay the cable and when I called to verify that I was informed that they couldn't come till the 14th. I cancled my account, asked for my money back and filed a comlaint with the BBS. Now if I can get at least one person to dump them, or decide not to go with them, thay would make my day.
08-21-2012 07:46 PM - edited 08-21-2012 07:47 PM
I really dislike cable. Did they tell you they also do a hard inquiry of your credit? Upon setting up my fiance's account, I asked the rep about this specifically when he asked for a social security number (and my fiance had a previous account with them two years prior). He replied that they do a soft inquiry, but it showed up as a hard inquiry.