I recently sent an email GW to the CEO, President, and Directors of Nelnet. I received a message back from an advisor saying to call on Monday during normal business hours to discuss. Do you think there is a possibility of them removing my multiple 90 day lates in my TL?
I'm not sure what to expect. Has this happened to anyone else in the forum?
Your chance is as good as any. Unfortunately this is probably just a low level CSR who will give you some line about "we investigated your request, your history is correct, we are obligated to report actual correct information" denial call.
Honestly, I don't think that any Nelnet executive actually checks their email or post mail. I've been sending in emails and physical letters. I think they are caught by assistants and forwarded over to customer service.