02-10-2013 10:52 AM
I recently sent an email GW to the CEO, President, and Directors of Nelnet. I received a message back from an advisor saying to call on Monday during normal business hours to discuss. Do you think there is a possibility of them removing my multiple 90 day lates in my TL?
I'm not sure what to expect. Has this happened to anyone else in the forum?
02-10-2013 09:31 PM
Your chance is as good as any. Unfortunately this is probably just a low level CSR who will give you some line about "we investigated your request, your history is correct, we are obligated to report actual correct information" denial call.
Honestly, I don't think that any Nelnet executive actually checks their email or post mail. I've been sending in emails and physical letters. I think they are caught by assistants and forwarded over to customer service.