10-22-2011 06:12 PM
The monthly bill for my student loan (and my wife's loan) is debited automatically from our checking account--or at least, it has been. I know that DirectLoans recently transitioned to a new Web site, but I was not aware that their payment system had changed.
However, our loan was due on the 21st--and as of now, there has been no debit. And when I log in, I see the payment showing as late!
Was I supposed to re-register my automatic debits? I don't recall receiving any notification to the effect...
Has anyone else had trouble with their monthly automatic payment?
I tried calling CS, but of course, they aren't open on the weekend. So now I'm not sure what to do...should I issue a payment immediately (and run the risk of paying twice for October), or should I wait until Monday?
If the payment is a few days late, do I run the risk of a negative on my CR? I've worked really hard to maintain sterling credit, and I would be very upset if a Web site transition tarnished my report...
10-24-2011 03:14 PM
I had the same thing happen to me earlier in the month. They were late four days, but they eventually took the payment.
11-01-2011 04:52 PM
My auto debit hasn't posted on my checking account and I haven't been able to get onto myedaccount. When I called and actually got someone, they knew nothing about why I wasn't on auto payments anymore and didn't have any suggestions on what to do except to check back in 2 weeks. I better not be charged with late payment.
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