04-06-2012 09:31 AM
For the past 12 months I’ve worked on improving my credit scores and owe much of the success to myFICO and the amazing user community.
I have one more task to complete but I’ve been met by much resistance. I had two student loan accounts that were owned by Chase back in 2008 and 2009. I had some lates on both loans while Chase owned the loans. In 2010, Chase sold the loans to my current lender/servicer who is reporting both loans as current, no lates.
I’ve sent multiple GW letters to Chase Student Loans and a Chase VP. While the executive staff was diligent in researching the loans to see if there were any reporting errors, ultimately the lates were verified and Chase told me they could not remove them.
Are there any other steps I can take, any other tips you guys can offer to try and get these lates removed? Chase is reporting the balances on both loans as ZERO. Essentially, they got paid. So, what can I say to them, who can I talk to, that would be willing to remove the lates?
Any help is sincerely appreciated.
04-23-2012 12:17 PM
I would LOVE to get an answer too because I'm in the same boat. I tried the GW and telephone route, but they are unwilling to budge on the lates. Did you go through the student loan rehab? I did. The organization that managed my loan rehab told me that Chase is supposed to remove the lates once my new lender picked up my loan. However, all Chase did was show a zero balance and tell me that the 2 tradelines are correct.
04-24-2012 05:06 AM
Unfortunately, you really cannot expect Chase to change the reporting of your loan. If you were in fact late, they are supposed to report you as having paid late. They really cannot be viewed as being at fault and unwilling to work with you if they are accurately reporting the loan as having been paid late twice.
05-03-2012 10:27 AM
05-03-2012 11:35 AM
I'm in the same boat, I moved and did not update my address, so chase could not find me. Now my first 3 months are lates. Does anyone know any strategy that may work.
Are there any extenuating circumstances that would explain why you did not update your address? That might be your only chance.
05-03-2012 12:42 PM
05-03-2012 01:11 PM
I sent an email to an executive through an email contact I received from this forum. I thanked them for their help and explained that I moved after college when I found a job, I forwarded my mail but after a while the post office stops forwarding mail. Not sure why it took 3 months for them to call, esp since my number did not change.
They responded politely, and it looked like the genuinely looked into my case, but they are required by law to report accurately
At least you were able to speak to a real person. Sorry it didn't turn out better for you.
05-03-2012 01:39 PM
05-03-2012 01:42 PM
I haven't given up yet, I've read good things about this "jack" attack, it maybe time I went for it. Also I did not "speak" to anyone, I emailed and they responded via snail mail. I lost round one, but the fights not over
I didn't mean "speak" literally, just that at least you got a real person to look at your situation versus getting a form letter back.
myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.>> About myFICO