Ah, does that mean I'm kind of out of luck? I don't know if I can even do a GW letter in this situation 
@LynnInMN wrote:
Deferment filing is always the borrowers responsiblity. You are expected to have them on file on time...you could probably have downloaded one of the web or had them fax it to you and then back to them.
Actually EX-whatever the case may be, processing of the documentation is the responsibility of the loan managment company. Once they have agreed to something, they must note the account and send the proper documents and when recieved process it, the ball is mostly in their court and the process is mostly in their hands, so other than jumping through their hoops, how do you suggest the borrower is responsible for everything? I have dealt with Sallie Mae and Great Lakes on many occassions similar to this and in 100% of the cases both their upper management and Department of Education agreed the fault was theirs and therefore why the penalties and the interests were forced to be adjusted. So there is a limit to how much we throw back at the people and let the loan companies off the hook. Common sense dictates that the borrower has certain responsibilities but that does not make optional or remove the responsibilities of the lender or the management company, to suggest otherwise is plain irresponsible and to say from the position of ex-authority is even more so.
