Sallie Mae

[moneek33]

I am so tired of Sallie Mae misreporting. I was reviewing my credit reports when I discovered that Sallie Mae have me on the late payments after i received letters from them in regards to my forbearance and deferment.  I forwarded the letters to the credit bureaus and they (experian, Transunion) replied that they couldn't accept the letters I am so fustrated that this is steady going on.  I have called them cs is very rude and unhelpful.  I also am on hold for like 45 mins.  I don't know what else to do?  can someone please help me?

[Ally_j135]

Can you call salliemae up and tell them to remove it and then ask them to send you a letter saying they will remove it and then you can submit that to the CRA...just in case...........what do u think?

[Wonderin]

Try calling the Consumer Advocate Unit at Sallie Mae: (888) 545-4199

If that doesn't work, try the DoE ombudsman:

By internet:
http://ombudsman.ed.gov/

Phone:
1-877-557-2575

Fax:
202-275-0549

Mail:
U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Washington, DC 20202-5144

Since SM has admitted that it's THEIR error and yet isn't willing to help you correct THEIR error, perhaps the DoE's ombudsman CAN.

Trust me, I wish you loads of luck!!!

[moneek33]

I tried that and cs manager said the the department that handles credit reporting manager isn't in and they asked that I leave a voice mail.  That SUCHS!!!!!!!!!!!!

[moneek33]

Thank You so much wonderin I will try this in the morning!! I will let you know how it goes.

[Wonderin]

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moneek33 wrote:

I tried that and cs manager said the the department that handles credit reporting manager isn't in and they asked that I leave a voice mail. That SUCHS!!!!!!!!!!!!

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Are you sure that's the number you called and/or the department you talked to? From what I gather, it's not a common practice to have calls routed there as it's a "higher echelon" department.

From what Google told me it's where you end up (if you push it) not one of the starting points in dealing with them.

[moneek33]

Thanks for the advice.  I will let you know today what has happened?

[liz9100]

I had the same problem for 3 years and final found out they never sent the letter to the creditors. i fax over a copy and they fixed it in 30 days...........