08-20-2012 09:15 AM
I'm trying to get into contact with the credit department for Direct Loans and everything I've checked online seems to lead to a dead end (in terms of contact info). They've erroneuosly have been reporting negative tradelines on my credit report but when I call them I get an automated machine that says that I'm in good standing.
Is there an ombudsman I can contact or someone from their credit department?
if not, should I dispute with TU,EX,EQ to get someone to, at the very least, talk to me?
08-21-2012 03:42 PM - edited 08-21-2012 03:43 PM
List the contact numbers and addresses you are using. Your Direct Loans are through the Dept. of Education, right? You know they switched servicing agents Sept 2011. https://www.myedaccount.com/ is where I've paid my Direct Loans for nearly the past year.