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Servicer/Lender/Guaranty Agency/ED Servicer Information Contact Type Contact Current Servicer: NAVIENT SOLUTIONS, INC.
220 LASLEY AVE
WILKES-BARRE
PA 18706
888-272-5543 Current Lender: DEUTSCHE BANK ELT NAVIENT & SLM TRUSTS
11600 SALLIE MAE DR,DEB SOUTHERLAND
RESTON
VA 201930000
888-272-5543 Current Guaranty Agency: EDUCATIONAL CREDIT MANAGEMENT CORP
1 IMATION PLACE
BUILDING 1
OAKDALE
MN 55128
888-221-3262
A FFEL consolidation loan is a type of federal student loan. From the rest of the info you posted, this does seem to be a federal loan - Navient services primarily federal loans, and the mention of a gauranty agency and ED Servicer are also evidence that it is federal.
Is this loan in defaut currently? Federal loans can be forgiven under a number of different programs if they are in good standing, there is also a discharge process for people who are disabled and unable to pay them back.