Student Loans

[dbslove]

Anyone have any luck? I have called emailed, faxed and sent letters without any luck..

[Davidngo]

I am in the same boat as you!  I have faxed on several occassions with no reponse.  Keep at it and don't give up!

[lazerz69]

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dbslove wrote:
Anyone have any luck? I have called emailed, faxed and sent letters without any luck..

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No, no luck.  I sent two letters and no response.  I was continually told it would be handled.  I was first told it would take 3-5 days to handle.  I called back and was then told it would take 10 business days to resolve.  I called back was was told it would take 30 days to resolve.

I finally requested to speak with a supervisor, and the CSR who I was speaking with became very rude and hung-up the telephone on me.

I then called the Ombudsman's Office to file a complaint.  The Ombudsman was useless.  The Ombudsman stated that my account had been sent to a supervisor for review and that they would get back to me within 2-3 days.  As of yet I have not heard from Dept of Ed/Direct Loan and it has been 3 weeks.

However, I did hear from the Ombudsman who stated that Direct Loan would NOT remove the lates even though I was never late.  Account has been in forbearance.

Thus, I have sent a letter to the Secretary of Education and a copy to the President telling them that Department of Education  is, IMO, in violation of federal law and requesting that the lates be removed.  No response as of yet.

[diztrukted]

this is the exactly situation im in (except its 120 day late)

[riotz911]

Anyone else have any luck with Dept of Ed? 

Or good contact information? Please pm.

[loviedovie]

This is really interesting to me because from what I have always heard Dept of Ed is pretty on top of it as far as responding to people.

Does anyone know if there is a special department within Department of Ed that handles credit reporting? 

[Angelprincess]

I'm in the same situation. I have a 60 day late from 2010.  I've written letters and spoke to several supervisors at US Department of Ed.  No one is willing to remove it. I was in the process of purchasing a home and that stubborn 60 day late was a deal breaker because we were trying to get a Federal loan. I was very hurt be cause we had a home under contract and my kids were excited about our new home. No one that I spoke to at US Dept. of Ed seemed to care. We plan to try again soon. 

[jordanmedical]

What home loan were you trying to get that denied you for being late 2 years ago?