06-22-2012 02:19 PM
I am in the same boat as you! I have faxed on several occassions with no reponse. Keep at it and don't give up!
06-23-2012 11:36 PM
Anyone have any luck? I have called emailed, faxed and sent letters without any luck..
No, no luck. I sent two letters and no response. I was continually told it would be handled. I was first told it would take 3-5 days to handle. I called back and was then told it would take 10 business days to resolve. I called back was was told it would take 30 days to resolve.
I finally requested to speak with a supervisor, and the CSR who I was speaking with became very rude and hung-up the telephone on me.
I then called the Ombudsman's Office to file a complaint. The Ombudsman was useless. The Ombudsman stated that my account had been sent to a supervisor for review and that they would get back to me within 2-3 days. As of yet I have not heard from Dept of Ed/Direct Loan and it has been 3 weeks.
However, I did hear from the Ombudsman who stated that Direct Loan would NOT remove the lates even though I was never late. Account has been in forbearance.
Thus, I have sent a letter to the Secretary of Education and a copy to the President telling them that Department of Education is, IMO, in violation of federal law and requesting that the lates be removed. No response as of yet.
12-26-2012 08:16 PM
This is really interesting to me because from what I have always heard Dept of Ed is pretty on top of it as far as responding to people.
Does anyone know if there is a special department within Department of Ed that handles credit reporting?
01-06-2013 02:40 PM
I'm in the same situation. I have a 60 day late from 2010. I've written letters and spoke to several supervisors at US Department of Ed. No one is willing to remove it. I was in the process of purchasing a home and that stubborn 60 day late was a deal breaker because we were trying to get a Federal loan. I was very hurt be cause we had a home under contract and my kids were excited about our new home. No one that I spoke to at US Dept. of Ed seemed to care. We plan to try again soon.
01-06-2013 04:21 PM
06-11-2013 03:45 AM
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