I googled Firstmark Services....found this directly on their home page:
"Firstmark Services specializes in servicing privately funded education loans, outside the Federal Financial Aid programs. We view each person as a customer, and envision each contact as an opportunity to satisfy a customer's needs in a professional manner. Each of us takes personal responsibility for providing exemplary customer service.
Here, you will find the tools you need to manage your private loans."
Not a collection agency....simply a loan servicer.
