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I had a similar issue with my states Higher Education Coordinating Board and they seemed very willing to help. They put everything in pay mode, took off the delinquent, and combined all the charges. Reporting is fine now on my CR.
I just phoned, told the girl I did not know anything about the default - actually I was not in default, was still in school but they had an error. She just made all the corrections in a matter of a couple of days.
My guess is make a call and see if someone at one of the locations can point you in the right direction.