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problem with refi application

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problem with refi application

I recently unfroze my credit reports to get a credit card cause my score improved.  I unfroze all 3, but when i went to apply with discover they said experian was still frozen.  I then contacted experian and they said there was no freeze on my account anymore as of weeks ago.  I called back discover and they said ok let me try something which they did and were able to push it through.  

 

Now I tried to look for a consolidation loan for my student loans with Sofi and they said they couldn't prequalify me because my credit was locked with experian.  I can not get any response from experian they claim it is unfrozen.  I was looking for answers and help and this was the only place I believe I could find some suggestions.  Thanks in advance for your posts.

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