Experian has the comment on my record that I disputed the collection. My thoughts on calling them is to "question" why they continue to report when TU and EQ removed it. I don't know if it will work but I am hoping for suggestions from them. I have read many posts of people having success with negative info being removed after calling. Others have had to file dusputes. I really think the $ amount gives more flexibility on what they can do. I had a $45 negative account removed with a phone call. I don't remember what reason was used because it was almost 2 years ago.
The one thing I do know about this haunting medical charge is that Fox collection agency is never willing to work with clients. I did a bit of research and they aren't helpful based on other forums, bbb, and reviews. Example - My husband has a paid collection with them and they won't remove it. The sad part is the only reason it was late is because we bought a house, moved and never received the bill. He only received the collection notice and he paid immediately (4 months after the appointment). He is stuck with it for a few years.
If I were in your shoes, I would call them. Tell them you have documentation relieving you of the debt/collection and that the debtor has submitted the removal multiple times. They may have coded it wrong. Ask them how to proceed to get the items removed. I have encountered very helpful reps with EX and TU. EQ was my thorn but others found them more lenient.
