Three weeks ago, my girlfriend received a letter from a billing department, directly from the corporate office of a community health group, stating she owes 20.00 on a past due co-payment. My girlfriend did in fact receive treatment at one of the offices 2 years ago, but their policy is "paying in full" at time of service for those without insurance, which was her situation. Weird huh? So she called the office where she received treatment and they confirmed that she did pay. The office then went on to promise that this was taken care of. (uh-huh)
Today, my girlfriend gets a call from some anonymous number that left a voicemail saying, "This is Helen from the doctors office, calling regarding a balance with Dr. Merchant." My girlfriend calls the number back and asks, "What is this regarding? I was told by the doctors office that this was taken care of" and their reponse was, "This is collections, what is your name?" And my girlfriend says, "I want to speak with a supervisor." The lady starts talking in a different language and got someone else on the phone. The person who claimed to be a supervisor was the same representative who my girlfriend spoke to three weeks ago. In a matter of a few more seconds he hung up, with no resolution.
Can anyone tell me if they had similar experiences and what she should do?
Message Edited by Drew on
04-13-2007 05:56 PM