Whenever I pay a card whether it's minimum or above I see a score increase. I just paid $800 to one of my capital one cards and it brought the balance down to under 30%. And no score change? lol I was expecting a little something. Is that normal?
What is your aggregate utilization? What was it prior to your pay down verses now? Individual account utilization is far less important than overall utilization. While you may have crossed a threshold (30%) on the one trade line, if you didn't cross a threshold overall you wouldn't necessarily realize a score increase. Many on this forum have reported no score ding on an individual trade line utilization change between 1% and 49% (under 50%) so long as aggregate utilization doesn't cross a threshold.
So you should have crossed one threshold in passing the 49% point of aggregate utilization. I would think that you would have received a slight scoring increase at that time, unless something else happened at the same time that hurt your score and it was a wash.
Are you guys sure that you're new balances are reported before you are expecting to see a score increase? If you pay down a card significantly a few days after your balance reports, it could be 3-4 weeks before the new (lower) balance reports which means it could be that long before you see a scoring benefit.