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As for your NCO problem - try emailing lisa.signore@nco.com. She's been very helpful to a lot of us here on the boards.
Thanks! I had a feeling it went down because I opened old wounds by paying. I will research for an example for PFD. I broke down and called NCO again. Asked to tt someone other than the person I spoke with. Very helpful, faxed me a copy of the statement right over.
Next question. For a PFD, do I send that in first and wait for a reply, or do I send with payment? Are companies good about replying to those types of letters? Thanks for the help!!!!