I have close to 17 years experience in the car business and have been running dealership sales departments for close to ten years.  Dealerships have earned a very bad reputation for good reason.  But keep in mind we're not all bad.  I can get pretty busy at times and I may not get right back to you, but I'll answer your questions as quickly as I can  

P.S.  Keep in mind that many things will vary by your area, especially used car values.  I can only make an educated guess based on the current market as a whole.  It's best when asking about a used car or your trade value to include your location in your question.  Thanks!