Senior Contributor
Posts: 4,923
Registered: ‎04-19-2009
Re: Luv button from Citi Appeared Today

DI wrote:

creditwherecreditisdue wrote:
They see every CLI request you make whether it is phoned in or online.

I know. I was referring to not calling them in general.  As a former part-time CSR for a utility company, when I looked at the notes and saw that a customer called several times within a week about the same thing, that customer do not get my best personality.  I am sure it's the same way with CSR's at banks.

I am a professional cruise agent. I make and read notes daily, both manual and system entered. They all matter.