Re: Luv button from Citi Appeared Today
12-02-2009 01:49 PM
They see every CLI request you make whether it is phoned in or online.
I know. I was referring to not calling them in general. As a former part-time CSR for a utility company, when I looked at the notes and saw that a customer called several times within a week about the same thing, that customer do not get my best personality. I am sure it's the same way with CSR's at banks.
I am a professional cruise agent. I make and read notes daily, both manual and system entered. They all matter.