Super Contributor
Posts: 5,744
Registered: ‎01-28-2008
Re: Luv button from Citi Appeared Today
[ Edited ]

creditwherecreditisdue wrote:

DI wrote:

creditwherecreditisdue wrote:
They see every CLI request you make whether it is phoned in or online.

I know. I was referring to not calling them in general.  As a former part-time CSR for a utility company, when I looked at the notes and saw that a customer called several times within a week about the same thing, that customer do not get my best personality.  I am sure it's the same way with CSR's at banks.


I am a professional cruise agent. I make and read notes daily, both manual and system entered. They all matter.


Can you book me for the Oasis of the Seas?  :smileyhappy:   In the utility business they have customers trying everything in the book(my meter read wrong was a biggie) to get out of paying a high electric bills.  Those customers are already upset when they call.  I remained professional, but I did not give in to their demands.  We had the same people calling every month. 

Message Edited by DI on 12-02-2009 04:00 PM