I have an orchard card and I got the same message about contacting customer service .. anddddd So I did. Unfortunately the rep told me that I would get a decision within 7-10 business days and to keep checking my account. He said he had no idea whether it would be a hard inq or soft! ..Weird. . Called First Premier (current limit 250) and got an instant credit increase of $200 dlrs of course with a 35 dollar fee.