I was on my online account page and the chat to agent button appeared, like always I connected to the cat and asked the agent to upgrade my account. He had me verify my account placed me on hold and came back saying I was eligible. This was at 3 am, he said I could upgrade to a rewards from my rebuilder sans the $39 fee. Of course I had to call back after 8 am, called in and now their saying I can upgrade but the fee stays and no CLI.... What's the sense