I called the backdoor number after applying a week or two ago and my app status still saying it's being reviewed.

The first time I called I was told I had been denied due to a collection account on my CR. I explained this was in dispute and had another account with Cap1 and was looking for a lower interest rate. He asked a few questions and then told me I would need to verify some info and transferred me to another agent. That agent verified my info and then approved me! So suprised I got approved with a 11.99% interest rate with my current score.