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bostonte wrote:

I would go to the customer service desk at your local store with your drivers license and a utility bill and ask them to phone in to credit services.

 

I think the rep you spoke with is mistaken.

 

Sometimes if you push them too hard on the phone for information prior to receiving your letter in the mail or how to "expedite" things, they get cautious and concerned about fraud and shut down and try and force you to slow down and wait.

 

Bring yourdocuments, tell the service rep you applied and were hold you had to present proof of identity, and I'm sure they'll phone in and resolve it right then.

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+1   Show up in person with the required documents.  Kind of hard to disprove it's you then.

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