Re: Capital One Executive Office
09-23-2012 12:46 PM
The Executive Office direct phone number is 800-955-1455. It has been posted on this forum before. Do not abuse the privilege of having this phone number. Be prepared to explain yourself as soon as your call picks up, because right after a warning that the call is being recorded, the call is routed directly to a representative.
They do not typically start out the call with the same pleasantries that the tier one representatives do (e.g. asking for your name or account number first); they simply want to know why you are calling. They do not get many calls, so they may also ask you where you got their number from.
When I called, I explained that I had been denied customer-initiated requests for a CLI in the past, and I asked if it would be possible to submit my account to an underwriter or analyst for manual review. She asked me how I got the number, and she said she would be happy to submit my request. She asked for my account numbers and minimum and maximum CLs I would accept, and she said I would receive a call within the next week.
What did you tell them when they asked how you got the number? I mean could someone get away with saying a previous rep gave the number? I may try this in 6 months. Months ago i got them to add cash rewards to my account and i emailed social media and recieved a call back from the number i provided in my post above and they were able to get me cash rewards, so since they have a 6 month policy for offers i guess i should wait 6 months and contact the executive office for a increase.
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