in0wh3r3ul1v3 wrote:Thanks for both responses.
Fair point, Walt, but one would think that an accountholder's social would be the fastest way to lookup their account records...
I'll see if she has any of her old Amex statements, although they would be as old as I am.
Right, and for most people this happens automatically, as per tinuviel's response above. But think about all the changes that have happened in that time. The number of times Amex has probably migrated data first from paper records to electronic, then through various system upgrades, to new servers, etc. Some people slip through the cracks.
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