I received my Capital One card and was enrolled in the Credit Steps program last October.  As I understood it, as long as the account was kept in good standing, with no lates or anything, I would receive a CLI every 6 months.  I did get one 6 months later, in April.   I just did the online chat thing with a rep from Capital One to find out when they would be putting in the CLI.  He told me that the Credit Steps Program was a one time promotion and that my account was already increased under the promotion in April.  WTH?  Anybody else in this program and received more than one increase?  I'm almost positive that when I received the info about the program in the mail it said every 6 months, not just one.  If it really is only a one time thing then the name needs to be changed to Credit Step, not StepS!