Capital one customer service is useless.[ Edited ]
10-06-2012 12:06 AM - edited 10-06-2012 12:10 AM
Yadiel: I completely understand your point.
Yadiel: However, I do not see any offer available in your account currently.
Yadiel: We try to do a good job of proactively reviewing accounts to find the best financial solutions we can offer.
Yadiel: We always try to find the best offers for our customers and I do know our company does a great job proactively reviewing accounts for better offers.
you: So far, they have been terrible.
you: So far, it has been completely automated and not a single person has reviewed my account
Yadiel: The offers gets populated in your account if eligible and we always try to find the best offers for our customers and I do know our company does a great job proactively reviewing accounts for better offers.
Yadiel: Capital One believes in safeguarding our customer's privacy.
you: You are not even typing. This is horrible customer service.
you: Although, it's sad how bad the grammar is in the pre-written messages.
Yadiel: Dustin, frankly, yes I am using canned messages to save time.
They are going to need a slogan change. "What's in your sock drawer?"