Valued Contributor
Dustink
Posts: 2,980
Registered: ‎10-02-2012
Capital one customer service is useless.
[ Edited ]

Recent Chat:

 
 

Yadiel: I completely understand your point.

Yadiel: However, I do not see any offer available in your account currently.

Yadiel: We try to do a good job of proactively reviewing accounts to find the best financial solutions we can offer.

Yadiel: We always try to find the best offers for our customers and I do know our company does a great job proactively reviewing accounts for better offers.

 

you: So far, they have been terrible.

you: So far, it has been completely automated and not a single person has reviewed my account

 

Yadiel: The offers gets populated in your account if eligible and we always try to find the best offers for our customers and I do know our company does a great job proactively reviewing accounts for better offers.

Yadiel: Capital One believes in safeguarding our customer's privacy.

 

you: You are not even typing. This is horrible customer service.

you: Although, it's sad how bad the grammar is in the pre-written messages.

 

Yadiel: Dustin, frankly, yes I am using canned messages to save time.

 


They are going to need a slogan change. "What's in your sock drawer?"

Too many INQs & low AAoA so I'm off to tend the Garden.     Age:21    


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