Member
badgerviper
Posts: 13
Registered: ‎08-07-2012
Nordstrom Credit Card (they need to confirm identity?)

‎09-09-2012 02:32 PM

I just applied online for a Nordstrom Signature card and received the usual 7-10 days response. I called in immediately to ask if I needed to send in more info and was told by the CSR that I was denied for both the Signature card AND the retail card (?!!!). I asked her what the reasons were and which report she pulled and she just told me Equifax but didn't give me a reason why. I asked her how that was possible being that my EQ is 726 with ZERO inquiries in 2 years and was put on hold for a couple minutes. When she came back she said that they needed me to MAIL in a copy of my driver's license and utility bill. I told her I was leaving for vacation on Saturday and asked if I can expedite the process by faxing the requested documents in or going into the store. She told me that because I had processed this application online everything had to be done by MAIL ONLY. Does anyone have their fax number? I thought this was kind of weird since other people have posted saying they faxed the stuff in or went into the store.....Has anyone else had this experience? If so, what were the results? Thanks for your help.

 

P.S. I read 14 pages of Nordstrom threads first before posting this. Couldn't find any that were like mine. Seems like everyone else got to fax their info in or go into the store.....

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Regular Contributor
bostonte
Posts: 225
Registered: ‎10-04-2009
Re: Nordstrom Credit Card (they need to confirm identity?)

‎09-09-2012 02:50 PM

I would go to the customer service desk at your local store with your drivers license and a utility bill and ask them to phone in to credit services.

 

I think the rep you spoke with is mistaken.

 

Sometimes if you push them too hard on the phone for information prior to receiving your letter in the mail or how to "expedite" things, they get cautious and concerned about fraud and shut down and try and force you to slow down and wait.

 

Bring yourdocuments, tell the service rep you applied and were hold you had to present proof of identity, and I'm sure they'll phone in and resolve it right then.

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Regular Contributor
DesertLife
Posts: 117
Registered: ‎07-09-2012
Re: Nordstrom Credit Card (they need to confirm identity?)

‎09-09-2012 02:52 PM

I found a fax line of: 303-397-4475 available on a form for "auto-pay" http://i.nordstromimage.com/images/default/shop/image/shops/fashion-rewards/2011/0609/NordstromAutoP..., which I obtained from a link on this page: http://shop.nordstrom.com/c/nordstrom-card-services

 

Hope that is helpful to you.


Starting Score: EX: 717 (BoA app 1/13) EQ Beacon 5.0: 723 TU98: 732 (12/12)
Current Score: EX: 717 (BoA app 1/13) EQ FICO: 726 (4/13) TU98: 732 (12/12)
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Shogun
Posts: 7,375
Registered: ‎04-15-2011
Re: Nordstrom Credit Card (they need to confirm identity?)

‎09-09-2012 02:59 PM

bostonte wrote:

I would go to the customer service desk at your local store with your drivers license and a utility bill and ask them to phone in to credit services.

 

I think the rep you spoke with is mistaken.

 

Sometimes if you push them too hard on the phone for information prior to receiving your letter in the mail or how to "expedite" things, they get cautious and concerned about fraud and shut down and try and force you to slow down and wait.

 

Bring yourdocuments, tell the service rep you applied and were hold you had to present proof of identity, and I'm sure they'll phone in and resolve it right then.

+1   Show up in person with the required documents.  Kind of hard to disprove it's you then.

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Member
badgerviper
Posts: 13
Registered: ‎08-07-2012
Re: Nordstrom Credit Card (they need to confirm identity?)

‎09-09-2012 03:03 PM

Yeah, that totally makes sense. She couldn't really give me a reason why I couldn't fax it in and that made me question her even more. If she had just told me it was a step to prevent fraud I would have been totally understanding about it. I'll definitely go in with the requested documents and try to resolve it in person. Thanks!

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Established Contributor
emptypockets
Posts: 520
Registered: ‎02-03-2009
Re: Nordstrom Credit Card (they need to confirm identity?)

‎09-10-2012 01:08 PM

When I applied, I got  a letter saying the needed to verify my identity. I had to mail in a copy of my DL, and a utility bill. I barely had the stuff in the mail, and the new card was showing on my reports. I was never given a reason why the info had to be mailed. It seems weird in this day and age to have to use "snail mail", but whatever.

CC's: AMEX Delta/BCP/HH, Alliant Visa, PenFed AMEX, Nordstrom Sig Visa, Lowe's, BBRZ Plat, US Bank Visa Sig Cash+, Chase CSP/Freedom/Marriott, UMB Visa, Dillard's AMEX, US Airways MC, Barclay's NFL Visa, Home Depot, Citi Diamond Pref./Dividend, Discover More, Walmart Discover, Cabela's Visa, Cap One Cash Rewards Visa, BOA Better Balance Rewards MC, Jared, Kohl's, Macy's.

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Valued Member
resilient
Posts: 67
Registered: ‎10-02-2012
Re: Nordstrom Credit Card (they need to confirm identity?)

‎10-06-2012 02:46 PM

Curious...did you receive either card yet? I (male) want to apply for one too, and kind of want to know what Nordstrom Bank is looking for....

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Established Member
Elcid89
Posts: 354
Registered: ‎10-04-2012
Re: Nordstrom Credit Card (they need to confirm identity?)

‎10-06-2012 02:51 PM

resilient wrote:

Curious...did you receive either card yet? I (male) want to apply for one too, and kind of want to know what Nordstrom Bank is looking for....

Nordstrom tends to be one of the pickier lenders out there. Your chances of approval seem to go up dramatically when applying in-store versus applying online.

FICO scores: 819 (EQ) 815 (EX) 803 (TU)

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Valued Member
resilient
Posts: 67
Registered: ‎10-02-2012
Re: Nordstrom Credit Card (they need to confirm identity?)

‎10-06-2012 02:57 PM

I have scores around the low 700s.....just went on an app spree, getting a few new cards, income is over $70k, only late was from 3 years and 11 months ago (just 1), utilization about 20% or less. Inquiries.......quite a few. Do you think with this info that my chances in store are still better?

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Established Member
Elcid89
Posts: 354
Registered: ‎10-04-2012
Re: Nordstrom Credit Card (they need to confirm identity?)
[ Edited ]

‎10-06-2012 02:59 PM - edited ‎10-06-2012 03:01 PM

resilient wrote:

I have scores around the low 700s.....just went on an app spree, getting a few new cards, income is over $70k, only late was from 3 years and 11 months ago (just 1), utilization about 20% or less. Inquiries.......quite a few. Do you think with this info that my chances in store are still better?

I don't have one of their cards, but IIRC they are somewhat sensitive to excessive inquiries. Since you have already piled them up, the worst that they can say is no. If they do, maybe try a recon, otherwise you'll just have one more inquiry within the same time frame that will drop off at the same time.

 

FICO scores: 819 (EQ) 815 (EX) 803 (TU)

Amex Platinum NPSL - Citi HHonors Sig. $42k - BMW Ultimate $36k
Chase Sapphire Preferred $42k - Merrill Lynch + Signature $33k - USAA Rate Advantage $20k
NFCU Flagship Signature $33k - USAA Cash Rewards AMEX $20k
Citi Platinum Select / AAdvantage Signature $23k

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