I was referring to the customer service experience that comes along with it as well. A 2% back card is not a bad deal, unless you want to use the points for hotels or business/first class airfare etc. It still doesn't hold a candle to US bank, penfed, and one of the newest citi thank you offers, in my opinion, but either way... I'm interested to hear more about the experience of prime card holders though and how it differs. It seems we don't get too posts about that.
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