When they shut down a chequing and savings account I had for no reason and tried to charge me for having to "reasearch" the account, I was able to speak with a supervisor and get it refunded. They usually notate that they looked into your account so maybe you can ring back and speak with a supervisor about why the previous representative did not send the cards.

It really amazes me that FIA, which is owned by Bank of America, can give you a cavity with their sweetness. Bank of America is just terrible with customer service though. Maybe their top teir accounts have better service, but deffinitely not for their regular customers.