Moderator Emeritus
Posts: 7,225
Registered: ‎09-16-2011
Re: So ashamed and devastated
I think its unfortunate that they closed your account when obviously you had the funds and made the payment on time. I was thinking that they had tried 3 times; which is what amex told me when I talked to them about this same issue. I guess they have different criteria between charge cards and revolver cards.

I still think you should call executive office... if they don't budge then take your business elsewhere. And possibly take your banking business elsewhere. My bank would have called before rejecting a payment. I sent a payoff to GM financial; 16k. I sure enough got a phone call to make sure it was valid.

There is some good general advice in what was posted by some members; take it as you see fit and if you feel as though the advice doesn't fit; ignore it... Smiley Happy

Good luck!

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