Regular Contributor
Posts: 202
Registered: ‎11-04-2012
Not impressed with Amex customer service
I was recently approved for the amex blue and green in the past two weeks. After I was approved for the green I called to see if I could get it expedited, I was told that the expedite has to be requested before approval...what? So then I ask about possibly pcing my blue to a BCE, was told I couldn't and would have to reapply. I then use the secure message center and they tell me I can get the green expedited and to call another number, I do and they say the same thing as before. What gives? I know all of these things are possible. Sent from phone...sorry for errors.
Amex Everyday 6k || Chase Sapphire 5k || Buypower Card 5k || USAA Wounded Warrior Mastercard 4k || Citi TYP 4.9k|| Citi Forward 5.5k || Discover It 2k || Chase Freedom 5.5k || Walmart 1k || Chase Amazon 1k
Business: Chase ink cash 5k || AMEX Simply Cash 3.8k
Total CLs: 48.7k
Valued Contributor
Posts: 2,300
Registered: ‎01-22-2012
Re: Not impressed with Amex customer service

patsfan1453 wrote:
I was recently approved for the amex blue and green in the past two weeks. After I was approved for the green I called to see if I could get it expedited, I was told that the expedite has to be requested before approval...what? So then I ask about possibly pcing my blue to a BCE, was told I couldn't and would have to reapply. I then use the secure message center and they tell me I can get the green expedited and to call another number, I do and they say the same thing as before. What gives? I know all of these things are possible. Sent from phone...sorry for errors.

For security reasons they won't expedite it if it's your first card(s) with them. Also asking to PC that soon reeks of bait & switch, in that you applied for one thing but immediately ask for something else.

 

FICOs: EX: 826, EQ: 817, TU: 810
Bank of America Privileges with Travel Rewards Visa Signature - $23,200 CL
Chase Sapphire Preferred Visa Signature - $12,700 CL
Chase United MileagePlus Club World Elite MasterCard - $26,500 CL
Citibank American Airlines Executive World Elite MasterCard - $22,500 CL
J.P. Morgan Ritz Carlton Visa Signature - $23,500 CL
Regular Contributor
Posts: 202
Registered: ‎11-04-2012
Re: Not impressed with Amex customer service

I already had the Blue with them, and as of today used the secure message center and got switched over immediately. 

Amex Everyday 6k || Chase Sapphire 5k || Buypower Card 5k || USAA Wounded Warrior Mastercard 4k || Citi TYP 4.9k|| Citi Forward 5.5k || Discover It 2k || Chase Freedom 5.5k || Walmart 1k || Chase Amazon 1k
Business: Chase ink cash 5k || AMEX Simply Cash 3.8k
Total CLs: 48.7k
Senior Contributor
Posts: 6,242
Registered: ‎08-16-2012
Re: Not impressed with Amex customer service
Lol lies. Got mine expedited
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| Wmt Discover $12.5k | BR Visa $12.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Arrival $12.7k | Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
Senior Contributor
Posts: 6,242
Registered: ‎08-16-2012
Re: Not impressed with Amex customer service
Lol lies. Got mine expedited, and it was my first
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| Wmt Discover $12.5k | BR Visa $12.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Arrival $12.7k | Smile Gen $7.25k | Dillard's $10k | West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k