If i were you i would just close that card. First of all they dont need your business. Them not allowing you to do a product change is completely up to them. You sound like you think you deserve it or are entitled to one but guess what its up to them. Stop complaining and close the card. Im sure you can get better cards, because you already have better cards. That letter you wrote made you sound arrogant so i am not surprised they said no because i would've done the same. Get over it and work on your other cards. Obviously if you are contacting the exec office you know how hard it is to get anything done with Cap1. if you look for the first thread about the Cap1 exec office it was started by me. I went through all the trouble to get an extra $1000. Its not worth it.