Re: My first call with American Express
11-17-2012 04:18 PM
Their nationality is not relevant at all, but many people prefer domestic CS, and also, sometimes it is easier to understand people with an american accent as opposed to a foreign accent. I don't think the OP was hating on the CSR because they may have been from a different country.
Exactly. I was also wondering if the rep didn't understand my question or know Amex's policy very well because she doesn't live in America. If that's the case, I totally understand.