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mxp114
Posts: 1,379
Registered: ‎09-01-2011
Former HSBC Accounts Info FAQ
[ Edited ]
I typed this up due to the amount of misinformation and threads asking the same questions about HSBC/Capital One. Feel free to add additional information.
 
Will my account number change?
Most account numbers will remain the same, however a small portion of account numbers may be changed.
 
Can I product change into a Capital One branded product such as Venture One or Cash Rewards?
Not at this time, your account is currently serviced by Capital One Card Services, a division of Capital One Bank USA, NA formerly known as HSBC Bank Nevada, NA. Sometime this year you will be able to after the transition is complete.
 
Which accounts continue to be serviced by HSBC?
HSBC Bank USA, NA has retained all HSBC Premier World MasterCard cards and prime versions of the HSBC Platinum MasterCard and HSBC Platinum MasterCard with Cash or Fly Rewards card products. These accounts were not transitioned over to Capital One.
 
Who currently services my formerly issued HSBC account?
Your account is currently serviced by Capital One Card Services, a division of Capital One Bank USA, NA formerly known as HSBC Bank Nevada, NA. For now, continue to access the existing online account manager and phone number on the back of your card for service.
 
Can I register my formerly HSBC issued product on CapitalOne.com? If not, when?
Not until the transition is completed, currently set for spring 2013.
 
When will all accounts be managed and serviced by one unified system?
Not until the transition is completed, currently set for spring 2013.
 
Why does my credit report reflect “Capital One” for some accounts and “Capital One Bank, USA NA” for others?
Capital One is the name reported to the bureaus for formerly issued HSBC accounts, eventually the name will change to Capital One Bank USA, NA as with other original Capital One accounts.
 
I have two original Capital One accounts and one or more formerly issued HSBC accounts, what happens?
Despite the two account limit with Capital One Bank USA, NA, you will be able to retain your existing accounts.
 
Can I request a limit increase on my previously HSBC issued product?
Not at this time, Capital One Card Services as of 1/9/13 have temporarily stopped accepting limit requests until further notice. This is probably to prepare for the final transition.
 
Until the transition is complete, Capital One Bank USA, NA and Capital One Card Services formerly HSBC Card Services/Bank Nevada, NA (which includes Househould Bank, Orchard Bank, Best Buy RewardZone, etc) continue to operate independently of each other for the purpose of customer service, general service, online account manager and product offerings. Sometime this year, expected to be Spring 2013, it will be one unified company and offering.