Re: Has your opinion of Capital One changed?
01-30-2013 07:17 PM
No. It hasn't changed and I am one of those recent Exec Office Success Stories.
Because if they weren't the company that they are infamous for being, these overtures to the Exec Office would be unnecessary. As it stands, the company has a culture and apparatus in place that creates the rude, draconian, stubborn and unreachable infrastructure that forces extraordinary measures to get a little decency from it. Hence, the contact to the EO.
So, no. Capital One still stinks. And I say this as someone who eventually got almost everything I ever asked for from them and eventually had almost every wrong righted. The amount of frustration, time, persistence and energy required for me to get things right is not forgotten despite the fact that I eventually got justice.
Starting Scores (Sept 2011): All lower-mid 600s. CURRENTLY: TU FICO: 793 (8/27/13), EQ FICO 792 (8/27/13), EX FICO 798 (9/4/13) (PSECU). Goal: Achieved! Now Maintain!