MontegoMack wrote:Could someone please remind me why one would cancel if they are enjoying the service?
Their price went up and now it's not a discount, but rather a competitive price (see AMEX CMS). Actually, the service becomes competively priced based on other CMS's and if you want more services, you can pay for it - an extra $9.99/mo for a pull every day.
Gosh, I hope i'm not missing something here.
* Edited to be more specific.
Well, when you raise the price point for a service by 60%, many people will object and re-evaluate the value of the service compared to the price. I reacted to this the same way I reacted when netflix did the same thing, I ran the numbers. For my wife and I to still have unlimited pulls (the ONLY feature I use) it is almost 50 bucks a month, or 600 bucks a year. That equates to the hotel cost of a 3 day weekend at the ocean.
I'd rather go to the ocean.
I don't blame USAA; if anything, the rep was courteous, helpful, and nice. And I'm sure there was some kind of cost increase behind the scenes from Experian that prompted the price change. But right now I am finding ways to trim expenses. I've cancelled Blockbuster DVD service, reduced my DirecTV to the base package, cancelled my Gym membership, dropped XM Radio (that was a pain), and am looking for more ways to cut. So they popped up with the price increase at the perfect time.
