New Contributor
brindle26
Posts: 70
Registered: ‎08-15-2012
Credit Sesame Password

‎01-07-2013 05:57 PM

They sent me an email to reset my password but all that does is open a page that has an encrypted password with a button saying reset password. When I click on it I'm taken to the registration page with everything filled in but my SS. Adding my ss# opened another page  telling me that my email does not match somethin or other.

Can't log in with old password and can't change PW.

Starting Score 1/21/2013 EX 626 Current Barclay's TU 675 Credit Inform EX 647 WF ITP EQ 650
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Moderator
Moderator
Shogun
Posts: 7,375
Registered: ‎04-15-2011
Re: Credit Sesame Password

‎01-07-2013 07:19 PM

I would contact them for technical help.

Starting Score: 504

Current Score: EQ FICO 819, TU08 775, EX "Who Knows?" Quizzle 756
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New Contributor
brindle26
Posts: 70
Registered: ‎08-15-2012
Re: Credit Sesame Password

‎01-07-2013 08:06 PM

I'd like to but can't find a phone number and the customer support e-mail only gives a canned response. Really no help at all.

Starting Score 1/21/2013 EX 626 Current Barclay's TU 675 Credit Inform EX 647 WF ITP EQ 650
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ladytanaka
New Member
ladytanaka
Posts: 5
Registered: ‎01-05-2013
Re: Credit Sesame Password

‎01-08-2013 07:38 AM

Are you sure that the email was actually from Credit Sesame?  Asking AGAIN for your SS# sounds rather suspicious.  It could have been a phishing email.

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658657
New Visitor
658657
Posts: 1
Registered: ‎01-15-2013
Re: Credit Sesame Password

‎01-15-2013 04:11 PM

Hello,

 

The password reset link in your email should direct you to a page where you are asked your security question. After answering the question, you should be asked to enter a new password. 

 

Please try using Google Chrome or Mozilla Firefox.


You can email us directly at help@creditsesame.com

 

Thanks. 

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