03-21-2007 08:06 AM
I asked and they removed the late charge. I explained I did not received my first bill in January, it may have got lost in the mail due to the holiday season. Well, without that information I was unable to pay timely or setup my automatic payments with my bank etc. They said since I have paid all the subsequent bill and sent other payments before the next bill cycle they did not have a problem removing the late charge. Thanks!