Be sure that your alerts are set appropriately. 

 

Ex:   If your current credit score is 600 and you would like to get an alert when it changes, set the alert to 601.  A change of 1 point in the score will trigger a notification to you. If you notice that your score changed and you did not receive a notice, (after taking the above action) then I would contact FICO customer service to have them fix the problem.