Senior Contributor
Posts: 3,889
Registered: ‎05-24-2011
Re: Loan Officers Duty

It definitely is their JOB to keep you in the loop.  I'm guessing it's pretty busy out there, so within reason, you should expect email updates regularly - and when it starts rolling (once you have a signed purchase agreement and are moving into underwriting) - you should get emails daily.


When we bought a house I talked to my LO every single day.  She knew how anxious I was.


Send your LO a clear email telling her/him you expect more communication.  If they don't give it to you, tell their boss.


And if they still don't, never refer them to anyone and get out if you can.

STARTING: 11/24/10 EQ-584 EXP-648 TU04-595
CLOSED FIRST HOME 8/19/11 EQ-630 EXP-691 TU04-653
CURRENT: EQ-701 EXP-??? TU08-720