01-20-2013 03:11 PM
OneWest is offering their current customers in good standing a simplified HARP with no closing cost. I've been approved since October but the loan still hasn't closed. They keep extending the rate lock and admitting they are terribly behind. Their communication skills could use some work. Last time I did a traditional re-fi, it took 30 days and I heard from the lender almost daily throughout the process.