Re: Score watch alerts
09-20-2012 02:57 PM
OP, you should have received an alert for the new accounts provided they weren't existing AU accounts or other backdated accounts (like Amex).
Today is Thursday, I didn't get a SW alert for a new account added on Tuesday. Do you know why this is?
For sure you saw it appear Tuesday on EQ (via a CMS or new report pull)? If so, I'd start by checking your alerts within SW. If not there, I'd probably call them tomorrow.