Moderator Emeritus
llecs
Posts: 32,869
Registered: ‎08-04-2007
Re: Score watch alerts

westo12 wrote:

llecs wrote:

OP, you should have received an alert for the new accounts provided they weren't existing AU accounts or other backdated accounts (like Amex).

 

 


Today is Thursday, I didn't get a SW alert for a new account added on Tuesday.  Do you know why this is?


For sure you saw it appear Tuesday on EQ (via a CMS or new report pull)? If so, I'd start by checking your alerts within SW. If not there, I'd probably call them tomorrow.