Frequent Contributor
suzook1
Posts: 290
Registered: ‎08-29-2011
Re: HSBC Success! (GW E-mail Inside)

I have an email to share but I can tell you I had no success. I was asking for them to remove one 30 day late from an account that has been paid on time for 7 years and they wouldnt do it. There line is they have to report to the CR with valid information and by asking them to essentially falsify that information is a reason they wont do it.

They will be happy to tell you they will accept good will request but will give you the canned response as to why they wont GW.

 

This comes directly from the CEO's exec customer care office

 

I have given up.