Just go to the BBB. They are not going to act right.
To file a complaint, google LVNV and BBB. It will bring you to their page/info on the BBB website. There is a link to click to file a complaint. Just tell them all of this that you have put here, especially the marking "disputed" when it's not. Then, you will fill out the resolution you are looking for.
The BBB has experience dealing with this CA so you will get results within a couple of weeks (or less) most likely.
You are going around and around and they are playing games.
Starting Score: EQ = 550; TU = 491(2/10/12)