Valued Contributor
IOBA
Posts: 2,697
Registered: ‎08-13-2009
Re: MCM wanting more information instead of processing dispute.

I dunno.   But it is sneaky of them to ask for more personal information before they validate.  

 

How much information did you provide to them regarding the dispute?  An account number?  Your first and last name?  

 

I would never provide more information that what is provided to you from them.  That should be enough for them to look up the account and provide "verification".