New Member
Posts: 1
Registered: ‎01-29-2013
Chase GW
[ Edited ]

Hi everyone,


I've been reading this forum for a while and finally decided to join now after sending my first attempt at a Chase GW letter.  Just to give a little background, I used to work for Circuit City for 5 years until they went out of business.  Towards the end I purchased a television on my credit card taking advantage of an 18 months no interest, no payments promo. Sounds too good to be true?  It's not, those financing deals happened all the time.  Of course, when I purchased the TV I was rung up at 18 months no interest.......  I planned on paying the TV off in one big payment come tax time.  Needless to say, I didn't make it that far, I was soon called by a collection agency saying I owed them $1600.  I signed up for paperless statements with Chase so I had no idea what was going on.   


The collection agency told me I could settle the account out for $1000 - I told them, the account should still be active since I had no interest, no payments.  I was then told in lieu of the 18 months no interest, no payments, I could just settle for $1000............ At 23 years old having just lost my job (being that Circuit City went out of business) and completely NAIVE when it came to credit, that sounded like a good deal to me!  4 years later, it has come back to bite me in the a$$.  Back in November I went to purchase a new car only to walk out of the dealership with my tail between my legs..... WHY!?  Well, Chase is the only company that handles leases for this company and aren't even willing to consider me as a potential lender due to the CO \ settlement.  I tell the finance manager, I've paid off two car loans for 15K each in the past 7 years, that doesn't matter, all the see is the CO.


At this point I'm fed up with Chase holding this black cloud over my head so I typed up a nice GW letter and e-mailed it right over to James Dimon's office.  I got a call back the next day "Hi, this is XXXXX calling from the Chase executive office."  The butterflies were going already - she told me she is in charge of my "case" then left her info with me in case I had any questions.  I asked if I should be expecting a call from her, she said yes, this was on a Friday.  The ensuing Tuesday I received a phone call "Hi, this is XXXXX calling from the Chase executive office.  Unfortunately we have to leave accurately reporting information on your credit file."  I explained the situation again, she said only if I could provide a receipt of the purchase that says 18 months, no interest, no payments would they remove it.  I said, "you understand that Circuit City is no longer in business therefore I can't just walk into the store and have them reprint it."  She said "well then I apologize but we have to respectfully decline your request."  I responded, "well if I could find proof that Circuit City was running that promo in that time frame you could work with me?"  She said "yes, although I find it unlikely being that we do not offer no interest, no payments."  I explained again it was a CIRCUIT CITY CREDIT CARD, they ran these promos all the time and I was a long time employee therefore I would know this.  She didn't seem to understand so we ended the phone call there.  I still had her phone number and direct extension and after two minutes of research I called her right back to let her know that I found "proof".  I got her voicemail, I left her a message and its been a week now with no call back.


I know I'm long winded but I feel like all of this information is relevant...... My question is for those of you with experience, am I screwed or should I keep calling her or should I send my letter (or another letter) to James Dimon's office again?


Thanks in advance for the advice!